REFUND POLICY

Discover our Refund Policy to ensure clarity on returns and refunds at THE BROWNIE TUCK SHOP. We believe in providing a delightful experience, and this policy outlines the process for damaged or defective products. Your satisfaction is our priority, and we're here to assist you every step of the way

Last Updated: 25/11/2023

Thank you for shopping at THE BROWNIE TUCK SHOP. We appreciate your business and want you to be completely

satisfied with your purchase. Please read our refund policy carefully.

Damaged or Defective Products

1.1 Refunds or Replacements: We strive to provide high-quality products. If you receive a damaged or defective item, please contact us within 24 hours of receiving your order. We will be happy to offer a refund or send you a replacement.

1.2 Photographic Evidence: To facilitate the resolution process,

we require customers to provide photographic evidence of the damage or defect within 24 hours of receiving the order.

Perishable Items

2.1 Non-Returnable: Due to hygiene reasons, we do not accept

any returns.

Refund Requests During Dispatch Period

3.1 Cancellation Option: Refund requests cannot be made during the dispatch period. However, customers have the option to

cancel their order during this time.

Refund Requests After Shipping

4.1 Conditions: Refund requests after the item has been shipped will only be considered if the item received is damaged or defective.

4.2 Non-Receipt: In the event that you do not receive your order, please contact us promptly with your order details. We will investigate the matter and, if necessary, work towards a suitable resolution, which may include a refund or reshipment.

Refund Exceptions

5.1 Delivered Items: No refunds will be provided for items that

are marked as delivered. Customers are responsible for

ensuring the accuracy of their delivery address and promptly retrieving the package upon delivery.

6.1 Questions: If you have any questions about our return policy, please contact us at browniet.shop@gmail.com