TERMS & CONDITIONS

By accessing and using The Brownie Tuck Shop's services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before placing an order.

 

Ordering and Payments

 

All orders are subject to availability and acceptance.

Prices are listed in GBP and are inclusive of applicable taxes.

Payments can be made through Card payment and your

order will be processed upon receipt of payment.

 

Products and Variations

 

Product Images:

Product images displayed on The Brownie Tuck Shop's website are real and owned by The Brownie Tuck Shop. These images are for illustrative purposes only, and the actual products may vary slightly.

 

Product Offerings:

The Brownie Tuck Shop reserves the right to change product offerings, including flavours and assortments, without prior notice. We strive to maintain a consistent selection of high-quality products, but variations may occur based on availability and seasonal changes.

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Image Usage:

All product images on The Brownie Tuck Shop's website are exclusive property and may not be listed or used anywhere other than The Brownie Tuck Shop's official store and social media platforms. Unauthorized use or reproduction of these images is strictly prohibited.

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Shipping and Delivery

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Shipping Costs and Estimated Delivery Times:

Shipping costs and estimated delivery times are provided during the checkout process. Please review this information before completing your purchase.

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Dispatch Period:

The Brownie Tuck Shop has a dispatch period of 5 days. This period allows us to manage a high volume of orders effectively and ensures that all customers receive our products in their freshest state. The dispatch period commences from the time your order is placed and payment is received.

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Unforeseen Delays:

While we strive to provide accurate delivery estimates, The Brownie Tuck Shop is not responsible for delays caused by unforeseen circumstances. These may include, but are not limited to, adverse weather conditions, natural disasters, or issues with the shipping carrier.

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Shipping Limitations:

At present, The Brownie Tuck Shop only ships within the UK. We apologize for any inconvenience this may cause to our international customers.

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Returns and Refunds

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Damaged or Defective Products:

The Brownie Tuck Shop is committed to ensuring your satisfaction with our products. Refunds or replacements will be considered for damaged or defective items. Please contact us within 24 hours of receiving your order to initiate the resolution process.

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Perishable Items:

For hygiene reasons, The Brownie Tuck Shop does not accept any returns.

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Notification and Photographic Proof:

In the event of damaged or defective products, customers are required to contact The Brownie Tuck Shop within 24 hours of receiving their orders. Please provide photographic proof of the issue to facilitate the resolution process.

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Refund Exceptions During Dispatch Period:

Refund requests cannot be made during the dispatch period. However, customers have the option to cancel their order during this time.

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Refund Exceptions After Shipping:

Once the item has been shipped, refund requests will not be accepted unless the item received is damaged or defective. In the rare event that you do not receive your order, please contact us promptly with your order details. We will investigate the matter and, if necessary, work towards a suitable resolution, which may include a refund or reshipment.

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It is important to note that we are not liable for orders marked as delivered. Customers are responsible for ensuring the accuracy of their delivery address and promptly retrieving the package upon delivery.

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Customer Communication

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By providing your contact information, you agree to receive communications from The Brownie Tuck Shop regarding your order and promotions. You can opt-out at any time.

 

Privacy Policy

The Brownie Tuck Shop values your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

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Intellectual Property

All content on The Brownie Tuck Shop's website, including images, logos, and product descriptions, is the property of The Brownie Tuck Shop and is protected by copyright laws.

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Governing Law

These terms and conditions are governed by the laws of England.

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Changes to Terms

The Brownie Tuck Shop reserves the right to update or modify these terms and conditions at any time. Please check this page periodically for changes.

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Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at browniet.shop@gmail.com.