FAQ
Welcome to our FAQ hub! Find quick answers to common queries about orders, shipping, returns, and more. Your satisfaction is our priority, and we're here to ensure a smooth and delightful experience. Can't find what you're looking for? Feel free to reach out to our friendly customer support team
1. How do I place an order?
To place an order, simply browse our website, add your desired treats to the cart, and proceed to checkout.
2. What payment methods do you accept?
We currently accept payment methods such as debit or
credit cards. Your payment information is secure, and we
do not store any card details.
3. Can I modify or cancel my order?
Orders can be modified or cancelled during the dispatch period. Once shipped, modifications are not possible.
4. What is your shipping policy?
Shipping costs and delivery times are provided during checkout. We currently ship only within the UK. See our Shipping and Delivery page for more details.
5. Do you offer international shipping?
Currently, we only ship within the UK.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order on our website
or the carrier's website.
7. What is your return policy?
We do not accept returns. For more details, refer to our Refunds Policy page.
8. Can I request a refund during the dispatch period?
Refund requests are not accepted during the dispatch
period, but orders can be cancelled. Once shipped, refunds are considered only for damaged or defective items.
9. How can I contact customer support?
For any questions or assistance, you can reach out to our customer support team through our Contact Us page.
10. Are your products allergen-free?
Our products may contain allergens. Please check the
product descriptions and labels for allergen information. Contact us for specific inquiries.
11. Do you have a loyalty program?
Yes! Join our BROWNIE LOVER program to enjoy exclusive benefits, discounts, and special treats.
12. What is the dispatch period?
The dispatch period is the time between placing your order and when it is shipped. It allows us to handle a large intake of orders and ensures that all our customers receive fresh products. Our current dispatch time is 5 days.
13. Can I request expedited dispatch?
Currently, we do not offer expedited dispatch. Our dispatch period is designed to be fair to all customers and allows us to manage demand effectively.